Set in Tulum, Xscape Tulum is a three-star property with real observed prices for 2026. On site you'll find a pool, a spa and a restaurant. It scores 4.3/5 across 651 guest reviews — a very good rating. In our 2026 scans we observed rooms from US$42 per night.
About Tulum: Tulum is two places sharing one name. All hotels in Tulum →
Facilities
Guest reviews
4.3651 reviewsI rarely leave a negative opinion because I don't like to do it but now I feel obliged to do it. We rented the penthouse, it is very pretty of course but on the first day the air conditioning did not work. And I found it not correct at all for a 4-star hotel. We tried everything to turn it on but nothing worked, it was so hot when we were with a baby. Result night bad for all of us, the hotel presented just an excuse and a 15% offer for breakfast when we didn't even have compensation. So I asked for a refund for this night and they had the audacity to lie to me by saying that they did not man…
Not worth a single penny! The rooms were not clean, floor had so much dirt and the washroom mirror was so bad. No proper greet and maintenance. We had asked them to not do room service specifically however they still went in and did cleaning (honestly not even clean). They even kept their dirty floor mat in our suitcase which was open. When we approached to the manger- no apology and was just smiling at us. They had no explanation for us regarding the services. NOT RECOMMENDED!!!!
Staff and management are unfriendly and unhelpful. During and after transactions and trying to clear up misunderstandings, they came off shady and untrustworthy, to a point of aggressive. This is exactly the kind of people that makes tourists not want to come back to Tulum. This type of 'business' makes Tulum grow slower than it should and costs everybody money in the long run. Incorrect card payments are not given back. Completely agree with the other bad reviews about the rooms and bad service. Not recommended. Avoid at all costs.
Planning your trip to Tulum
When to go
December to March is high season, and in Tulum that means record prices: New Year here ranks among Mexico's most expensive nights, and January holds the level. Holy Week is the other peak. From May to October come humid heat, afternoon rain and sargassum in waves — and with them the year's best rates, above all in September and October.
Sargassum hits Tulum with particular cruelty because the beach is the product: some seasons the turquoise postcard is a brown mat. Serious hotels rake daily and cenotes rescue any bad day, but if you travel between May and October, come with adjusted expectations and recent reports in hand.
The sweet spot is late November — dry, before party pricing — and May if you accept the seaweed lottery in exchange for soft rates.
Getting there and around
Tulum now has its own airport (TQO), about 30-35 minutes out, with growing domestic and international service. The classic route is still Cancún: 2 hours by road, ADO for about MX$280-400 at 2025 prices, or a private transfer at US$100-130 per vehicle. The Tren Maya also stops at Tulum; useful depending on timetables, which are worth checking.
Local logistics are the big theme: town to beach is 4-5 kilometres and taxis charge steep fixed rates — always agree the price first. The bicycle is the Tulum tool: nearly every hotel lends or rents them, and the town-to-beach path is a flat 20-25 minute ride.
The beach road is a single lane and jams at midday; move early. For cenotes and ruins, colectivos on the federal highway or a bike to the near ones; visit the Tulum ruins at opening, before the heat and the buses.
Where to stay, zone by zone
The beach hotel zone is the strip between jungle and sea that made Tulum famous: wood-and-palm boutique hotels, many running on solar or generators, dollar prices and meticulous aesthetics. It is very expensive by Mexican standards — the town's typical rate in our 2026 scan was US$104, and the beach lives far above it — and its quirks (power cuts, weak wifi, mosquitoes) are part of the package. The southern stretch toward Sian Ka'an is quieter and dearer; the north, toward the ruins, somewhat more accessible.
The pueblo is the other half: hotels from US$26 in our scan, taquerías, real life, and the logical budget base. From there, bike or taxi to the beach. Aldea Zamá and La Veleta, in between, are the new districts: pool condos, mid prices and calm — pedalling distance from everything.
The honest decision: if you come for the scene — photogenic breakfasts, beach clubs, boutiques — pay for the beach. If you come for the region — cenotes, ruins, Sian Ka'an — the pueblo or La Veleta return double for half.
By profile: honeymoon or anniversary, the southern beach stretch — the silence and tall palapas justify the once-in-a-lifetime premium; friend group, the northern beach arm or Aldea Zamá near the clubs; real budget, the pueblo between Avenida Tulum and La Veleta; family, the Aldea Zamá condos with pool and kitchen. And anyone travelling purely for cenotes and ruins can consider basing in Valladolid, an hour away, at half the price.
A mapping caution: listings labelled 'Tulum beach' sometimes sit on the Tankah or Soliman bays, 10-15 minutes north by car — beautiful, calm, and nowhere near the walkable strip. Check the pin before paying beach-zone prices.
Eating and going out
There are two Tulums at the table too. The beach one charges European-capital prices in dollars for trend cuisine — sometimes excellent, often just set dressing. The pueblo cooks the actual peninsula: night taquerías, cocinas económicas with a set menu around MX$90-140 in 2025, and midday seafood joints on the back streets.
Breakfast is where the beach best earns its prices; dinner is where it least does. The full-stall rule works in the pueblo as everywhere in the country.
Beach nights orbit beach clubs and DJ parties — covers and minimum spends are common; pueblo nights are beers, mezcal and conversation. Cash rules on both sides: many places take no cards and the ATMs charge serious fees — bring pesos in advance.
Booking well
Tulum is a market of violent peaks: 120 hotels with real prices in our 2026 scans, from US$26 with a typical of US$104, but the same beds sell at triple for New Year. For December-January book months out; the rest of the year two or three weeks is plenty, and September-October reward those who wait.
In the beach zone, verify what you would take for granted elsewhere: whether there is air conditioning and on what schedule (generators switch off), whether the price is in dollars or pesos, and the cancellation policy in hurricane season. In the pueblo, verify the real distance to the beach: 'minutes from the sea' can mean 5 kilometres.
Sargassum is the final check: recent reports for the exact stretch before paying beachfront premiums between May and October. Prices on this page are 2026 observations, per night; the live rate is one click away in the widget.
A final layer of Tulum fine print: many beach hotels price in dollars and add 10-15 per cent service charges that never appear in the advertised rate — ask for the final total before confirming. And the pueblo's 'hotels with beach' sell access to affiliated beach clubs: verify whether the lounger and towel are included or another US$30-50 per person per day.
Frequently asked about Xscape Tulum
How much does Xscape Tulum cost?
Prices we observed in 2026 started at US$42 per night. These are scan observations, not a live quote: the final rate depends on your dates. Use the check-availability widget on this page to see the current price.
Where is Xscape Tulum?
The address is Calle Kukulcan Sur Entre Calle Xel Ha, Tulum, Mexico, Tulum, about 2 km from the centre. This page's "View on map" link opens the exact spot.
What facilities does Xscape Tulum have?
The hotel lists 24H. Security, Air conditioning, Balcony, Bars, Bathroom and Bike rental service. The full list (51 facilities) is in this page's facilities section.
How do I book Xscape Tulum?
Pick dates and guests in this page's check-availability widget: it takes you to the live price on app.impt.io, where you complete the booking. Most rooms come with free cancellation, and every booking removes a tonne of CO₂.
